Refund & Return Policy

Custom Product Policy

As most Yuvaara products are custom-made, we do not accept cancellations, returns, or refunds once an order has been processed and sent into production.

Defective or Damaged Items

If your item arrives damaged or defective, you must contact us within 24 hours of delivery.

To file a claim, you are required to provide:

• Clear photos of the damaged or defective item
• A full, uninterrupted unboxing video showing the package from all sides and the moment it is opened

Claims raised without the required unboxing video cannot be processed. If verified, we will provide a replacement or store credit for future purchases.

Incorrect Personalization

If the product you received does not match the customization details you provided, we will reprint or correct the item at no additional cost to you.

How to Request Support

Email: hello@yuvaara.com

Please include the following details:

• Order number
• Photos or videos (including mandatory unboxing video for damage claims)
• Description of the issue

Last Update: 22/01/2026